A national bank’s BSA Officer required additional staff to support its AML Transformation and BAU activities but was running into road blocks getting the staffing request approved
The situation
Staffing tops the list of challenges for most BSA Officers, and becomes even more complicated when the AML Operation cannot keep up with the demands and expectations of Senior Management and the Regulators. Staffing models help to minimize uncertainty, giving managers the information they need to make staffing decision with greater confidence and convince HR and other stakeholders that the level of staffing requested is based upon quantitative data...not gut feel.
The challenges
A national bank was transforming its AML operation and required additional staff to meet its regulatory and policy obligations. Senior Management ran into road blocks when they requested additional headcount and needed a way to substantiate their case. The bank engaged Alacer to perform a quantitative analysis and provide an independent view on staffing requirements.
What Alacer did
Alacer performed an independent process review and developed a fact-based quantitative staffing model which enabled the BSA Officer to bolster his staffing business case
Documented results
Alacer’s Senior Consultants assessed the new processes which were being added in the AML department and existing processes along with historical volumes and productivity data. Alacer developed a quantitative staffing model which modeled staffing requirements by process and then performed a gap assessment to identify the areas of greatest need. The model was flexible enough to perform ‘what if’ analysis to proactively identify staffing requirements to manage core growth, special projects and acquisition scenarios. Alacer assisted Senior Management with creating and presenting the business case to top executives. The staffing request was approved per the model and the AML Operation is now adequately staffed.
Historical Alacer engagement. Wording and results are based on the supplied original PDF. Numbers reflect the scope and time of this engagement; results vary. EPIF is the firm's current methodology and is not presented as the named framework used in these historical projects.